The BBQ Plan comes with dinner (BBQ), breakfast (buffet), and unlimited soft drinks and alcohol in the lounge.
Please note that the following are not included and will cost extra:

• Drinks from vending machines
• Lift tickets, outdoor activities (rafting, SUP, etc.), and other services outside the hotel

Sorry, bringing your own food isn't allowed due to health regulations.
Please enjoy the ingredients we provide for a safe and tasty BBQ experience.

If you book the BBQ Plan, dinner will be served outdoors under a tent.

Breakfast is a Japanese & Western buffet served in the restaurant.

The BBQ Plan is limited to 5 groups per day.
Everyone else will be on the Bed & Breakfast Plan (without dinner).

Usually, the BBQ goes on even if it rains.
But in case of a typhoon or strong storm, for safety reasons, we'll switch you to the "Bed & Breakfast Plan" and give you a 2,000 yen discount.
For dinner that night, you can pick a nearby restaurant you like.

You can enjoy meals at these times. *No reservation needed

• Dinner：5:30 p.m. to 8:30 p.m. (last entry 7:00 p.m.)
• Breakfast：7:30 a.m. to 9:00 a.m. (last entry 8:30 a.m.)

Our accommodation plans are All-Inclusive, meaning that all meals and drinks are included in the room rate.
You can enjoy the following services at no additional cost:

■Included Services

• Drinks in the lounge (soft drinks, alcoholic beverages, snacks, and ice cream)
• Breakfast buffet
• BBQ dinner

■Free Drink Service

• Service hours：3:00 p.m. to 9:00 p.m. / 7:30 a.m. to 9:00 a.m.
• Alcohol service hours：3:00 p.m. to 9:00 p.m.

Outside these hours, please use the on-site vending machines (paid).

■Not Included (External Services)
The following items are not covered by the all-inclusive plan:

• Outdoor activities
• All services provided outside the hotel
• Premium wines and products from the hotel’s vending machines

The Winter Buffet Plan includes dinner (buffet), breakfast (buffet), and unlimited soft drinks and alcohol in the lounge.
Please note that the following are not included and will cost extra:

• Drinks from vending machines
• Lift tickets, outdoor activities (rafting, SUP, etc.), and other services outside the hotel

Dinner in winter features our popular pork shabu-shabu along with a variety of dishes served buffet-style.

Yes. Both dinner and breakfast are served in our restaurant.

There’s no limit for the Winter Buffet Plan. All staying guests can enjoy it.

Meals are available at the following times. *No reservation needed

• Dinner：5:30 p.m. to 8:30 p.m. (last entry 7:00 p.m.)
• Breakfast：7:30 a.m. to 9:00 a.m. (last entry 8:30 a.m.)

Our accommodation plans are All-Inclusive, meaning that all meals and drinks are included in the room rate.
You can enjoy the following services at no additional cost:

■Included Services

• Drinks in the lounge (soft drinks, alcoholic beverages, snacks, and ice cream)
• Breakfast and dinner buffet

■Free Drink Service

• Service hours：3:00 p.m. to 9:00 p.m. / 7:30 a.m. to 9:00 a.m.
• Alcohol service hours：3:00 p.m. to 9:00 p.m.

Outside these hours, please use the on-site vending machines (paid).

■Not Included (External Services)
The following items are not covered by the all-inclusive plan:

• Lift tickets
• Ski and snowboard rentals
• Outdoor activities
• Any services provided outside the hotel
• Premium wines and products from the hotel’s vending machines

Enter your check-in and check-out dates in the search box on our official website and click the "Search Availability" button.
Except for special cases, booking directly through our official website usually gives you the best rates.

Sorry, we do not accept reservations by phone in order to manage bookings smoothly.
Please make your reservation through our official website or other booking sites.

We do handle inquiries by phone.
If you have any questions, feel free to contact us:
TEL: 0261-83-2014 (10:00 a.m. to 8:00 p.m.)

Booking periods and availability vary depending on the plan.
Please check the latest information on the reservation page of our official website.

For the latest information about New Year’s operations and plans, please check our official website.

Currently, we do not offer a room-only plan.

For dinner-free plans, you may be able to book on the same day if there are available rooms.
Please check availability on our official website or other booking sites, or contact us by phone.

Yes, you can book multiple rooms at once.
On the reservation page, select the number of rooms needed in the "Number of Rooms" section at the top.

If you book the same plan for consecutive nights, you can stay in the same room.
If you combine multiple reservations with different plans, you may need to move rooms. Please let us know in advance if you have any preferences.

Some plans allow for single occupancy.
Rates vary depending on room type and stay period. Please check when searching for availability.

On the reservation page, in the "Number of Guests per Room" section, select "Infant 0–1 years (no bed or meals)" for the child.
Rates vary by season and plan. Please check the official website's reservation system for details.

We do not accept pets at this property.
Our Hakone property "Hakone Wanko-tei Yuniva" offers private villas where small dogs can stay with you.
Please consider using that facility if traveling with pets.

We accept the following payment methods:
・Online payment by credit card (available through each booking site)
・Credit card payment on-site (the following cards are accepted)

■ Credit cards accepted at the hotel:

• VISA
• MasterCard
• JCB
• American Express
• UnionPay
• Diners Club
• Discover

※Please note that cash, e-money, QR code payments, and debit cards are not accepted at the hotel.

If an error occurs, please refresh the page and try again.

If you do not receive a confirmation email, it may be due to:

• Incorrect email address
• Email being treated as spam due to spam filters or settings

For confirmation, please contact us by phone:
TEL：0261-83-2014 (10:00 a.m. 8:00 p.m.)
*If booked via a site other than our official website, there may be a delay in notifying us of your reservation.

You can check your reservation details in the confirmation email sent when your booking was completed.
To change or cancel your reservation, please do so through the site where you booked.
If you’re unsure, you can contact us by phone or email.
After check-in, please contact the front desk if you wish to change your reservation.

*Room or guest changes may not be possible depending on availability
*Additional charges may apply for changes

Cancellation fees vary depending on the plan and booking site. Please check the plan details.
For cancellations due to natural disasters or public transportation disruptions, please contact us by phone.

For bookings, changes, or cancellations made through travel agencies or booking sites other than our official website, please proceed through the site where you made the reservation.

Check-in starts at 3:00 p.m. and check-out is by 10:00 a.m.
If you expect to arrive after 6:00 p.m., please contact us by phone.

*For plans including dinner：Please note that dinner cannot be served if you arrive after 7:00 p.m.
*For plans without dinner：The latest check-in time is 10:00 p.m.

Our hotel uses a self-service check-in system.
Upon arrival, guests complete the check-in process themselves at the in-hotel check-in terminal.
Instructions are clearly displayed for ease of use, and our staff are available to assist you in case you have any questions, so you can check in with confidence.

Yes, early check-in may be available depending on room availability.
Please inquire at the front desk on the day of arrival.

■Additional charges apply as follows：

• From 7:00 a.m.: ¥5,500 per room (tax included)
• From 9:00 a.m.: ¥3,300 per room (tax included)

If you expect to arrive after 6:00 p.m., please contact us by phone.
TEL: 0261-83-2014 (Reception hours: 10:00 a.m. to 8:00 p.m.)

*For plans including dinner: Dinner cannot be served if you arrive after 7:00 p.m.
*For plans without dinner: The latest check-in time is 10:00 p.m.

Yes, that’s possible.
Please let us know in advance with the reservation holder’s name and phone number, and inform us that your companion will check in first.

We’re sorry, but late check-out is not available.

ID is generally not required. However, guests with foreign nationality will be asked to present their passport upon check-in.
*In some cases—such as for minors or specific plans—ID may be required.

We accept the following payment methods:
・Online payment by credit card (available through each booking site)
・Credit card payment on-site (the following cards are accepted)

■ Credit cards accepted at the hotel:

• VISA
• MasterCard
• JCB
• American Express
• UnionPay
• Diners Club
• Discover

※Please note that cash, e-money, QR code payments, and debit cards are not accepted at the hotel.

■ Facilities (all rooms)

• Futon bedding
• TV
• Wi-Fi
• Toilet with bidet function
• Electric kettle
• Hair dryer
• Refrigerator
• Air conditioner

■ Amenities (all rooms)

• Hand towel
• Bath towel
• Yukata (free size) *Please bring one for children as not provided
• Slippers
• Toothbrush
• Hairbrush
• Razor
• Nail clipper

■ Only for rooms with bath & toilet (2F Hana Floor / 4F Sora Floor)

• Shampoo
• Conditioner
• Body soap

All rooms are equipped with a toilet with bidet function.
Baths are unit-style, and some rooms have toilets only.

• Hana Floor (2F): Japanese-Western style rooms with bath & toilet, Large Japanese-Western style rooms with bath & toilet
• Dake Floor (3F): Japanese-Western style rooms with toilet, Western style rooms with toilet
• Sora Floor (4F): Japanese-Western style rooms with bath & toilet

A safe is provided in each room.

Sorry, we do not offer a wake-up call service.

In accordance with guidelines from the Ministry of Health, Labour and Welfare, all rooms are non-smoking.
Use of e-cigarettes or heated tobacco is also prohibited.
A smoking area is available on the 3rd-floor emergency stairs.

The men’s bath features a large cypress open-air bath and sauna, while the women’s bath offers an open-air bath with views of the Northern Alps and a stone bath.
*Our hot spring service was discontinued as of August 24, 2016.

Bath hours: 3:00 p.m. to 11:00 p.m. / 6:00 a.m. to 9:00 a.m.

Shampoo, conditioner, and body soap are provided in the washing area.
Cotton swabs, hand soap, and hair dryers (3 each in the men’s and women’s changing rooms) are available in the dressing rooms.

The sauna is available for men only.
There is no cold bath.

Yes. We have a private cypress bath where you can enjoy the refreshing mountain air.
All staying guests may use it.
Reservations are NOT required — if the sign on the door shows "Available," you are free to use it.

The public bath is not available before check-in or after check-out.

We are sorry, but our baths are not available for day-use guests.

You may use the parking lot on your check-in and check-out days.
*Parking may not be available if the lot is full.

The main entrance is located on the road side, but you can also enter the basement ski storage area directly from the ski slope side parking lot.
However, since there are NO shoe lockers at that entrance, please place your shoes in the lockers next to the 1st-floor entrance.

Lockers are assigned to each room to prevent mix-ups. Please check your locker number at check-in.
We are not responsible for lost footwear, so please manage your belongings carefully.

Our hotel does NOT have an elevator.
Guest rooms are located on the 2nd Floor (Hana/Flower), 3rd Floor (Gaku/Mountain), and 4th Floor (Sora/Sky).
The front desk and restaurant are on the 1st floor, and the public bath is on the basement level.
Please note that all movement between floors is via stairs.

In accordance with Japan’s Ministry of Health, Labour and Welfare guidelines to prevent secondhand smoke, our entire building is non-smoking.
A smoking area is available on the emergency stairs on the 3rd floor.

Boot lockers are available, but there are no lockers for luggage.
Coin lockers are available near the gondola station.
Please use the safe in your room for valuables.

We have one washing machine and one dryer, each available for 100 yen per use.
Detergent is provided.
Please note that the machines may be in use by other guests.

There are paid vending machines inside the hotel (soft drinks and beer).
Complimentary drinks are available during the following hours:

■ Free Drink Service

• Hours：3:00 p.m. to 9:00 p.m. / 7:30 a.m. to 9:00 a.m.
• Alcohol：3:00 p.m. to 9:00 p.m.

Outside these hours, you can buy drinks from vending machines on site (paid separately).

Boot lockers are available only after check-in.
Each room has a designated locker—please check the location at the front desk upon check-in.

The ski storage area allows guests to secure skis and poles with individual locks.
As lockers are limited, please share one among your group if possible.

*Lost locker keys are a common issue—please take good care of your key.

Wi-Fi is available in guest rooms and the lobby.
Please bring your own device and equipment, as we do not provide computers or LAN cards.
Internet access is free of charge.
If the connection is weak in your room, please use the lobby area.

Hotel Hakuba Berghaus
Address：12840-1 Chikuniotsu, Otari Village, Kitaazumi District, Nagano 399-9422
TEL：+81-261-83-2014 (Reception：10:00 a.m.–8:00 p.m.)
FAX：+81-261-83-2659

Approximate driving times from major locations are as follows:

• Azumino IC：about 70 minutes
• Nagano IC：about 70 minutes
• Itoigawa IC：about 60 minutes
• Tateyama Kurobe Alpine Route (Ogizawa Station)：about 60 minutes
• Kamikochi：about 120 minutes

絶対に必要です！
Please ensure your car is equipped with winter tires.
It is extremely dangerous to visit with regular tires.
Even in March, when roads may appear dry, a sudden snowfall can quickly turn them into snow-covered and icy surfaces, making it impossible to drive with normal tires.
Additionally, the area in front of the hotel is on a slope, and our parking lot connected to the slopes and garden often has accumulated snow.
Even 4WD vehicles with regular tires can get stuck.
To ensure a safe and enjoyable ski or snowboarding trip, please equip your car with winter tires and snow chains.

The nearest bus stop is Tsugaike Kogen Bus Stop.
It is about a 10–15 minute walk from the bus stop to the hotel.

The nearest station is Hakuba Oike Station (unmanned).
The nearest staffed stations are Hakuba Station and Minami-Otari Station.
A bus bound for Tsugaike Kogen Bus Stop departs from Hakuba Station.
From the bus stop, it takes about 10–15 minutes on foot to reach the hotel.

Yes. During the winter season (December 20 – end of March), we offer a reservation-based shuttle service between the hotel and Tsugaike Kogen Bus Stop.

• Pick-up： Coordinated with the last arriving bus
• Drop-off： Coordinated with the first departing bus

Bus schedules may vary. Please check the latest timetable on the
Alpico Kōtsū official website before your trip.
*For other times or during the summer season, please use a taxi.

We are sorry, but guests are asked to arrange taxis themselves.
Below are some local taxi companies:

• Alpico Taxi (TEL: 0261-72-2236)
• Alps Daiichi Kōtsū (TEL: 0261-22-2121)
• Hakuba Kankō Taxi (TEL: 0261-72-2144)

Yes. There is a Yamazaki Y Shop convenience store about a 10-minute walk from the hotel.
*It is NOT open 24 hours. We recommend checking its business hours in advance.

The nearest 24-hour ATM is located at a convenience store along National Route 148, about a 10-minute drive from the hotel.
Please ask the front desk for detailed directions.

The Star Watching Tour ended in November 2024.
Binoculars and camp sheets are available for rent at the front desk.
Please feel free to take them and enjoy stargazing on the meadow side of the ski slope.

You can check the latest autumn foliage information on the following website：Autumn Foliage Information (Walkerplus)

Fireworks are strictly prohibited in the area.

You can find nearby restaurant information on Hakuba Meshi.
*Some restaurants may close irregularly, so we recommend contacting each restaurant in advance.

You can view nearby sightseeing spots here.

Many summer activities are available around Hotel Hakuba Berg Haus:

• Hot air ballooning, rafting, canoeing：Hakuba Lion Adventure
• Cycle tours：Otari Fat Bike Center

Please book these optional tours (hot air balloon, rafting, canoe, or cycling) at least 3 days in advance.
During Golden Week and summer holidays, availability is limited—book early!

Guests staying at Hotel Hakuba Berg Haus are eligible for discounted rates.
*Without a reservation, tours may be full or charged at the regular rate.

*The Star Watching Tour ended in November 2024. Binoculars and sheets are available for rent for your own use.

Please visit the Tsugaike Mountain Resort website for details on winter activities.

Yes! The Tsugaike Mountain Resort Ski Area is located right in front of our hotel.

The hotel does not provide rental equipment.
Please arrange rentals directly with nearby shops and check fitting sizes.
Equipment rented from Uchikawa Sports may be returned at the hotel; rentals from other shops must be returned directly to the store.
Prices vary by shop and season, so please inquire directly.

■ Uchikawa Sports
TEL：+81 261-83-2236
Hours：7:30 a.m. – 6:00 p.m.
Access from hotel：Google Map
*The store is about 700 meters from the hotel. Please refer to Google Maps for directions.

Important Notes

• Rentals are available on-site or by phone reservation only.
• No rental of small accessories (available for purchase at Uchikawa Sports or at the gondola base shop).
• Guests over 160 cm tall or with shoe size over 25 cm will be charged adult rates.
• Damage to rental equipment will be charged at cost.
• The hotel is not responsible for any injury or accident caused by rental equipment.

For ski lessons, please check the Tsugaike Mountain Resort website for details and contact them directly.

We do not sell lift tickets at our hotel.
Please purchase your lift tickets from the following website:
Click here to purchase lift tickets

The front desk opens at 7:30 a.m..
If you arrive earlier, please wait in the parking area until the front desk opens.

Yes, you can use the changing area in the public bath before check-in.
Please feel free to ask the front desk if you are unsure where it is.

Breakfast is available at the restaurant, but please make a reservation by phone by the day before due to preparation requirements.
Breakfast fee：1,500 yen + tax per person
TEL：+81 261-83-2014 (available from 10:00 a.m. to 8:00 p.m.)

Please note that breakfast priority is given to staying guests.

Guests arriving by public transportation may leave their luggage at the front desk.
Guests arriving by CAR are kindly asked to keep their belongings securely locked in their vehicles.

Yes, you can send your luggage to the hotel in advance.
Please make sure to write your check-in date and name of the guest on the shipping label.

■ Shipping Address
Address：12840-1 Chikuni-Otsu, Otari-mura, Kitaazumi-gun, Nagano 399-9422, Japan
Name：Front Desk, Hakuba Berghaus
TEL：0261-83-2014 (available from 10:00 a.m. to 8:00 p.m.)

Notes:

• We cannot accept items that require temperature control, hazardous materials, or valuables.
• Cash-on-delivery (COD) or payment-on-receipt parcels are not accepted.
• During winter, delivery may be delayed due to snow, so please send your items well in advance.

Yes, we can ship packages cash on delivery from the hotel.
If you prefer to prepay for shipping, please use a nearby convenience store.

Please contact us by phone or email with the following information, and we will check as soon as possible.
TEL：0261-83-2014（available from 10:00 a.m. to 8:00 p.m.）

• Your name
• Your stay dates (and room number if known)
• Details of the lost item (as specific as possible)
• Your contact information

*Items are kept for approximately one month.
*Opened food or beverages will be discarded immediately.
*We can only ship lost items within Japan.

We are very sorry, but we do not provide support for surprise events or prepare cakes.
Bringing cakes from outside is also prohibited by local health regulations. Thank you for your understanding.

Yes, we do! Please follow us to stay up to date with our latest news.

• Facebook
• Instagram